- Yearly revenue
- Yearly net profit
- Asking price
- Strong product market fit driving an impressive CAGR of c.62% for the period 2013 to 2017
- Sticky product with low net MRR churn rate of c.2% and high CLV of c.$2,750 over the trailing 12 months
- Feature-rich and innovative software with a leadership position in the rapidly growing customer support software niche
- Low owner involvement with a full team willing to transition post-sale
For sale is a proven and rapidly growing B2B SaaS business in the customer support software niche.
Established in 2010, this business has quickly climbed in popularity by providing a unique and feature rich customer support solution. With a complete ecosystem of support-related tools including an intuitive ticketing system, customer support portal, knowledge base and extensive third-party integrations, the product provides all the tools needed for local and distributed teams to collaborate successfully to manage customer support queries.
As a pioneer in the customer support space, a niche forecast to double in size to reach $9.3 billion in revenue by 2021, the business stands at the forefront of innovation. Boasting unrivaled functionalities, the software quickly found market fit, with MRR reaching a CAGR of c.62% for the period 2013 to 2017.
The owner has built the business with scale in mind, focusing on outsourcing much of the day-to-day to a competent team of contractors from the very start. The team of four contractors will be available to a new owner post sale, allowing for a smooth and seamless transition and creating plenty of time to focus on growth strategies.
The business presents a great acquisition target for an investor looking to take over a proven B2B SaaS business in a fast-growing niche. With a leading value proposition, strong SaaS metrics, and a history of growth, the business is primed to continue its steady upward trajectory.
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All numbers are prepared on a SDE basis.